Customer Service

Quotations & Orders
We seek to reply to all product enquiries received via email within 2 hours.

For all orders, we will provide a full quotation, including details of delivery charges.
 
We try to ensure that all product descriptions, specification data and photographic representations are accurate on our website, but errors may occur. We will contact you upon discovery of an error and give you the option of reconfirming your order or cancelling.

Delivery
Your order will be hand checked for quality and carefully packaged.

All orders are dispatched via next day delivery services. Small consignments are dispatched via UK Mail. Larger consignments to business addresses may be dispatched via TNT.

We also offer 1-2 days Express delivery to the European Union. Please email us with your requirement.

Returns and Refunds
Under the UK Distance Selling Regulations, you have a legal right to cancel your order within seven working days upon receipt of the goods. Every effort is made to ensure that products reach you in excellent condition. However, if upon receipt, the goods are not in a satisfactory condition or are not as described, they may be returned for an exchange or full refund.

Please email as sales@jtled.co.uk to inform us that you wish to initiate a return.

Warranties
JT-LED Lighting Solutions warrants finished products to be free of manufacturing defects in materials and workmanship for a period of 2 to 5 years (see product data sheet for details) unless otherwise stated from the date of purchase.  During the warranty period you are entitled to have the products repaired or replaced if they fail to be of acceptable quality under normal use.

The warranty is subject to the following conditions:

  1. The product is properly handled, installed and maintained according to the latest instructions, regulations and standards.
  2. Purchaser must notify JT-LED Lighting Solutions in writing of the defects no later than 15 days after they were detected.
  3. Upon request, the concerned products should be return to JT-LED Lighting Solutions for inspection, at the following address:
    JT-LED Lighting Solutions,
    Unit D, Enterprise Centre,
    Paycocke Rd,
    Basildon,
    Essex SS14 3DY